Genuine Service

Genuine Service

We have a number of servicing and repair options and Service Plans designed to help manage your maintenance costs with flexible and affordable options.


Genuine Service and Repairs

The investment you make in your fleet, from one truck to a major fleet of different sizes and configurations, demands the attention and expertise only Mercedes-Benz genuine service and repairs can deliver.

Every workshop that carries the famous three-pointed star is staffed and equipped for excellence, with access to the latest specification and up-to-date information across the model range.

Trained technicians are essential, and every Mercedes-Benz technician completes a set number of hours of training and retraining every year to ensure they are up-to-date with technology.

Whether you need a larger repair, like a new body panel or have a smaller problem that needs fixing like an annoying rattle, you can trust Mercedes-Benz authorised repairers to take care of it.

Plus you can feel reassured that as a certified Elite Support dealer, you are provided with rapid diagnosis, exceptional turnaround and quality, consistent communication, robust parts availability and superb customer service.

It’s the best way to maximise uptime, maximise reliability and protect your investment.


Service Plans

Because reliability means business.

A maintenance and repair program designed to increase vehicle utilisation and protect your vehicle and your business from unexpected operating costs.

+Repairs include material or manufacturer defects. Terms and conditions apply. Please contact your authorised Mercedes-Benz commercial dealer for a copy of the full terms and conditions including inclusions and exclusions of items covered under each of the Service Plans offered.

Service Plans

  • Complete
  • SelectPlus
  • Select
  • BestBasic

  • Complete

    Complete covers all necessary repair and maintenance work including wearing parts. The best choice to ensure that your vehicle is in tip-top condition, is always available for use and that costs are kept under control.

    Benefits at a glance:

    •A Complete service, repair and wear and tear package for all-round protection.
    •Includes our preventative maintenance program to increase your vehicles uptime.
    •Predetermined installments.
    •Reduced administration, leaving you free to concentrate on your core business.
    •For terms of up to 84 months or 1,500,000 kms.


  • SelectPlus

    SelectPlus includes all scheduled servicing work for your vehicle as specified in the Mercedes-Benz Flexible Telligent System or the maintenance booklet, as well as nominated repairs* across the entire vehicle for the life of the Service Plan.

    Benefits at a glance:

    •All scheduled services are carried out by trained Technicians using genuine parts and lubricants.
    •Predetermined installments.
    •Certainty in cost planning.
    •For terms of up to 84 months or 1,500,000 kms.
    •Nominated repairs* across the entire vehicle.

    *Repairs include material or manufacturer defects. Please refer to the Service Plans terms and conditions for further details.


  • Select

    Select includes all scheduled servicing work for your vehicle as specified in the Mercedes-Benz Flexible Telligent System or the maintenance booklet, as well as nominated driveline repairs* for the life of the Service Plan.

    Benefits at a glance:

    •All scheduled services are carried out by trained Technicians using genuine parts and lubricants.
    •Predetermined installments.
    •Nominated driveline repairs.*
    •Certainty in cost planning.
    •For terms of up to 84 months or 1,500,000 kms.

    *Repairs include material or manufacturer defects. Please refer to the Service Plans terms and conditions for further details.


  • BestBasic

    BestBasic includes all scheduled servicing work for your vehicle as specified in the Mercedes-Benz Flexible Telligent System or the maintenance booklet.

    Benefits at a glance:

    •All scheduled services are carried out by trained Technicians using genuine parts and lubricants.
    •Predetermined installments.

Repairs
Roadside Assistance

Roadside Assistance

Call 1800 033 557
When am I covered by Roadside Assistance?

Daimler Truck & Bus Roadside Assistance is available to all customers and across all vehicle models. Customers are covered by our roadside assistance for the duration of their new vehicle and parts warranty, providing it is a manufacturing defect or the failed part is covered under your Mercedes-Benz Service Plan.^* Beyond that, we continue supporting our customers on a pay per service basis.

New Vehicle Warranty
  • New Vehicle Warranty
  • Genuine Parts Warranty
  • Mercedes-Benz Service Plans
  • Pay Per Service

  • New Vehicle Warranty

    Each new Mercedes-Benz Truck and Bus comes with roadside assistance for the duration of the new vehicle warranty period.^

    ^ For further inclusions, exclusions, terms and conditions, please contact your authorised Mercedes-Benz dealership.


  • Genuine Parts Warranty

    If the breakdown was caused by one of our genuine parts and is still within its one year unlimited kilometre warranty period, you are covered for roadside assistance.*

    * The warranty period commences on the date the part is sold. Should a part fail outside the warranty period, it may be subject to parts goodwill. For further details on warranty, please contact your authorised Mercedes-Benz dealership.


  • Mercedes-Benz Service Plans

    Selected service plans may cover your breakdown service and towing for valid repairs, if the selected part that caused the failure is included in your service plan agreement.^

    ^ For further inclusions, exclusions, terms and conditions, please contact your authorised Mercedes-Benz dealership.


  • Pay Per Service

    The call to our 1800 hotline and the breakdown coordination by our 24/7 support team is a free service offered to all our customers. However, the repair, towing and breakdown cost will be charged accordingly.

  • Roadside Assistance

    Dealer Locator

    The dealer search gives you access to the Mercedes-Benz dealer network. Here you can locate your preferred Mercedes-Benz dealer in your area.

    Locate a dealer
  • Roadside Assistance

    Contact Us

    Call 1300 323 722 to be connected to your nearest authorised Mercedes-Benz commercial vehicle dealership.


    Call us
  • Roadside Assistance

    Roadside Assistance

    Available 24 hours a day, 365 days a year.

    Mercedes-Benz Roadside Assistance is designed to provide you with assistance in the unlikely case of a breakdown in Australia.

    Call 1800 033 557